My dissertation research facilitates social support exchange in online communities. I started off studying peer support in online health communities (OHCs), focusing on two research questions, 1) how to keep members committed to providing support and 2) how to empower committed members with skills so that they can provide better support.
I am currently studying the peer support exchange between gig workers, who are peers but may be at competition with one another. I am especially interested in how gig workers overcame (or not) the competitive tension between them and how they reached for collective power.
I earned my Bachelorās and Masterās degree in the Department of Information Science at Cornell University, where I was advised by Prof. Sue Fussell and Ge Gao.
I love cats.